TOS

Terms of Service

Last updated: 22.07.2025

Welcome to Trenteneuf (referred to as "we," "us," or "our"). By accessing and using our website www.trenteneuf.be, you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service carefully before using our website or making a purchase.

1. Acceptance of Terms

By accessing or using our website, purchasing our products, or otherwise engaging with our services, you agree to abide by these Terms of Service, as well as any additional policies or guidelines we may post on the website. If you do not agree with any part of these terms, you must not use our website or services.

2. Account Registration

To place an order on our website, you may need to register for an account. By registering, you agree to provide accurate and complete information, and to keep that information up to date. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Products and Pricing

  • Product Descriptions: We make every effort to ensure that the products listed on our website are described accurately. However, we do not warrant that descriptions, images, or other content are error-free.

  • Pricing: All prices listed on the website are in Euros (€) and include VAT unless stated otherwise. We reserve the right to modify prices at any time without prior notice.

  • Availability: While we make every effort to keep our inventory updated, product availability may change without notice. If a product is out of stock or discontinued, we will notify you as soon as possible.

4. Orders and Payments

  • Order Confirmation: After you place an order, you will receive an email confirmation. This does not constitute acceptance of your order. We reserve the right to accept or reject your order for any reason, including but not limited to issues with product availability, pricing errors, or suspected fraudulent activity.

  • Payment Methods: We accept payments via [list of accepted payment methods: credit/debit cards, PayPal, etc.]. Payment must be made in full before shipment of goods.

  • Currency: All transactions will be processed in Euros (€).

5. Shipping and Delivery

  • Shipping: We ship to all of europe. Shipping costs are calculated at checkout based on your delivery address.

  • Delivery Time: Delivery times vary depending on your location and the shipping method selected. We aim to dispatch orders within 2 business days.

  • Shipping Delays: We are not responsible for any delays caused by the shipping provider or factors beyond our control, such as customs delays.

6. No Returns or Refunds

  • Return and Refund Policy: Please note that we do not accept returns or offer refunds. All sales are final. We strongly recommend reviewing your order carefully before making a purchase. Any other possible refunds will be returned in store credit.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will work with you to resolve the issue, which may include offering an exchange for the same item if available.

7. Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, and product designs, is the property of Trenteneuf and is protected by copyright laws. You may not use any of our intellectual property without our express written consent.

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the terms of our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by applicable law, we disclaim any liability for damages arising from the use of or inability to use our website, products, or services. This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Belgium. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Hasselt, Belgium.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with the updated date. Please review this page regularly to stay informed of any updates.

12. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Trenteneuf
Email: Trenteneuf@outlook.com
Phone: +32 485 58 21 67
Address: Pelt, Belgium