SHIPPING POLICY
Effective Date: 1.8.2025
At Trenteneuf, we are committed to providing you with a smooth and timely shopping experience. This Shipping Policy explains how we handle shipping and delivery for all orders placed through our online store.
1. Shipping Locations
We currently offer shipping to Belgium and select international destinations. If you are located outside of our available shipping regions, please contact us at [Your Contact Email] to inquire about shipping options.
2. Processing Time
All orders are processed within 1-3 business days, excluding weekends and holidays. Once your order has been processed, you will receive a shipping confirmation email with tracking details (if applicable).
3. Shipping Rates
Shipping rates are calculated based on your order size, delivery address, and the shipping method you choose at checkout. You will be able to review the shipping costs before finalizing your order.
4. Delivery Times
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Belgium: Standard shipping typically takes 2-5 business days.
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International: Delivery times vary by location. Orders shipped internationally may take 7-14 business days, depending on customs processing and the carrier.
Please note that during peak seasons or due to unforeseen circumstances (e.g., customs delays), shipping times may be longer than usual.
5. Shipping Methods
We offer a variety of shipping methods, including standard and expedited options. During checkout, you will be able to select the shipping method that best suits your needs. Shipping is handled by trusted carriers such as [Insert Carrier Names, e.g., PostNL, bpost, UPS, DHL].
6. Order Tracking
Once your order has shipped, you will receive an email with tracking information so you can monitor your package’s status. Please allow up to 24 hours for tracking details to appear.
7. Shipping Issues
If your order is delayed, damaged, or lost in transit, please contact us at info@trenteneuf.be as soon as possible. We will work with the carrier to resolve the issue and ensure that your order reaches you.
8. Shipping to PO Boxes
Currently, we are unable to ship to PO Boxes. Please provide a valid physical address for shipping.
9. Customs and Import Duties
For international orders, the customer is responsible for any customs fees, taxes, or import duties that may be applied when the package reaches your destination country. These fees are not included in the cost of shipping and are charged by the customs office in your country.
10. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Please check periodically to stay informed about our shipping practices.