PRIVACY POLICY

 

Effective Date: 1.8.2025

At Trenteneuf, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, shop with us, or interact with our services. By using our website or making a purchase, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you make a purchase or sign up for our newsletter, we may collect personal details such as your name, email address, shipping address, billing information, and phone number.

  • Payment Information: We collect payment details such as credit/debit card information or other payment methods to process your transactions securely through Shopify.

  • Usage Data: We collect data on how you use our website, including your IP address, browser type, device information, and pages visited.

  • Cookies: Our website uses cookies to enhance your browsing experience. These cookies allow us to remember your preferences and analyze how our site is used.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders and deliver your products

  • To provide customer support and respond to inquiries

  • To send promotional emails or updates if you’ve opted in

  • To improve our website and enhance the shopping experience

  • To comply with legal obligations or resolve disputes

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers in the following cases:

  • Service Providers: We may share your information with payment processors, shipping partners, and other service providers who assist with processing your orders and fulfilling our services.

  • Legal Compliance: If required by law or legal processes (e.g., court orders or government requests), we may disclose your information to comply with legal obligations.

4. Data Security

We take the security of your personal data seriously. We use industry-standard security measures, including encryption and secure payment gateways, to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

As a resident of Belgium and under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.

  • Correction: You can request that we correct or update your information if it is inaccurate.

  • Erasure: You can request the deletion of your personal data under certain circumstances.

  • Restriction: You have the right to restrict or object to the processing of your data in some situations.

  • Portability: You may request a copy of your personal data in a machine-readable format for data portability.

To exercise any of these rights, please contact us at info@trenteneuf.be .

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of these third-party sites.

7. Retention of Data

We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law. Once your data is no longer necessary, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Trenteneuf
info@trenteneuf.be
Pelt, 3900 Belgium